Terms of Service

Terms & Conditions

Welcome to Petlove.in. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing, browsing, or placing an order on Petlove.in, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. Definitions

Throughout these Terms:

  • “Website” refers to Petlove.in.
  • “Company,” “We,” “Our,” or “Us” refers to, the owner and operator of Petlove.in.
  • “User,” “Customer,” “You,” or “Your” refers to any individual or entity accessing or using the website.
  • “Products” refers to the pet-related products offered for sale on the website.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into binding contracts under applicable laws.
  • The information you provide is accurate, complete, and up to date.

3. Account Registration

You may be required to create an account to access certain features.

You agree to:

  • Provide accurate and complete information.
  • Keep your login credentials confidential.
  • Notify us immediately of any unauthorized use of your account.
  • Accept responsibility for all activities carried out through your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Product Information

We strive to ensure that product descriptions, specifications, pricing, images, and availability are accurate. However:

  • Product images are for illustrative purposes and may differ slightly from the actual product.
  • Packaging and branding may change from time to time due to manufacturer updates.
  • Product availability is subject to stock.
  • We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

5. Pricing and Payments

  • All prices displayed are in Indian Rupees (INR) unless otherwise stated.
  • Prices may change without prior notice.
  • Applicable taxes and shipping charges will be displayed during checkout.
  • Payment must be completed before an order is processed.

We accept payments through authorized payment gateways and do not store sensitive payment credentials.

6. Order Acceptance and Cancellation

Your order constitutes an offer to purchase products from us.

We reserve the right to:

  • Accept or decline any order.
  • Cancel orders due to pricing errors, suspected fraud, stock unavailability, payment issues, or regulatory requirements.
  • Limit quantities purchased per customer or per order.

If your order is cancelled after payment has been received, the applicable refund will be processed in accordance with our Return & Refund Policy.

7. Shipping and Delivery

Shipping timelines provided on the website are estimates only.

Delivery may be delayed due to factors beyond our reasonable control, including:

  • Weather conditions
  • Natural disasters
  • Government restrictions
  • Courier delays
  • Public holidays
  • Remote delivery locations

Please refer to our Shipping Policy for complete details.

8. Returns and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the terms of that policy.

9. User Responsibilities

While using the website, you agree not to:

  • Violate any applicable laws or regulations.
  • Upload harmful, misleading, or fraudulent content.
  • Attempt unauthorized access to our systems.
  • Introduce viruses, malware, or malicious code.
  • Interfere with the operation or security of the website.
  • Use the website for unlawful or commercial purposes without authorization.

10. Intellectual Property

All content on Petlove.in, including but not limited to:

  • Logos
  • Trademarks
  • Product descriptions
  • Graphics
  • Images
  • Videos
  • Icons
  • Website design
  • Text
  • Software

is owned by or licensed to [Legal Entity Name] and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

11. Pet Health Disclaimer

The information provided on Petlove.in, including product descriptions, articles, blogs, guides, and educational content, is intended for general informational purposes only.

It is not a substitute for professional veterinary advice, diagnosis, or treatment.

Always consult a qualified veterinarian before making decisions regarding your pet’s health, diet, medication, or treatment.

Petlove.in shall not be liable for any loss or damage resulting from reliance on information available on the website.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Petlove.in shall not be liable for:

  • Indirect or consequential losses
  • Loss of profits or revenue
  • Loss of business opportunities
  • Data loss
  • Service interruptions
  • Delays caused by third parties
  • Technical failures beyond our control

Our total liability arising from any claim shall not exceed the amount paid by you for the relevant order, except where prohibited by law.

13. Indemnification

You agree to indemnify and hold harmless [Legal Entity Name], its directors, employees, affiliates, partners, and service providers from any claims, losses, damages, liabilities, or expenses arising from:

  • Your misuse of the website
  • Your violation of these Terms
  • Your violation of any applicable law or the rights of a third party

14. Third-Party Services and Links

Our website may include links to third-party websites or integrate services provided by third parties, such as payment gateways, logistics providers, or analytics tools.

We are not responsible for the content, policies, or practices of any third-party services. Your interactions with such services are governed by their respective terms and privacy policies.

15. Privacy

Your use of Petlove.in is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

16. Force Majeure

Petlove.in shall not be held liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • Government actions
  • Internet outages
  • Labour disputes
  • Transportation disruptions

17. Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Any changes will be effective upon posting on this page.

Your continued use of the website after such changes constitutes your acceptance of the revised Terms.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in [City, State], unless otherwise required by applicable law.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

20. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Business Name: Petlove.in

Company Name: petlove.in

Email: [support@petlove.in]

Phone: +91 9036597878

Customer Support Hours:
[Monday–Saturday | 9:00 AM–6:00 PM IST]

Thank you for choosing Petlove.in.

We appreciate your trust and are committed to providing a secure, transparent, and enjoyable shopping experience for you and your pets.