Refund and Returns Policy

At Petlove.in, customer satisfaction is our priority. We strive to deliver high-quality products for you and your beloved pets. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

By placing an order on Petlove.in, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong product.
  • The product is missing parts or accessories.
  • The product was delivered in a tampered condition.

To be eligible for a return:

  • The request must be made within 5 Days of receiving the order if eligible.
  • The product must be unused, unopened, and in its original packaging.
  • All original labels, tags, manuals, accessories, and invoices must be included.
  • Proof of purchase (Order ID or Invoice) is required.

2. Non-Returnable Products

For hygiene, safety, and quality reasons, the following items are generally not eligible for return, unless they are damaged, defective, or incorrectly delivered:

  • Opened pet food and treats
  • Nutritional supplements
  • Medicines and healthcare products
  • Grooming products that have been opened or used
  • Personalized or customized products
  • Gift cards or promotional vouchers
  • Clearance or final sale items (unless damaged or defective)

Additional non-returnable items may be specified on the respective product page.

3. Return Request Process

To initiate a return:

  1. Contact our customer support within 2 Days of delivery.
  2. Provide:
    • Order ID
    • Product name
    • Reason for return
    • Clear photographs or videos showing the issue
  3. Our team will review your request.
  4. If approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Product Condition for Returns

Returned products must be:

  • Unused and in saleable condition
  • In their original packaging
  • Free from damage caused after delivery
  • Accompanied by all accessories, manuals, labels, and free gifts (if any)

Petlove.in reserves the right to reject returns that do not meet these conditions.

5. Return Shipping

Depending on the reason for the return:

If the return is due to our error (such as):

  • Wrong product delivered
  • Damaged product
  • Defective product
  • Missing items

Petlove.in will arrange the return pickup or reimburse the applicable return shipping charges.

If the return is due to customer preference (where applicable):

Examples include:

  • Ordered the wrong item
  • Changed your mind
  • No longer needed the product

The customer may be responsible for the return shipping charges.

6. Refunds

Once we receive and inspect the returned product, we will notify you of the status of your refund.

If approved, the refund will be processed to the original payment method or another agreed method.

Actual processing times may vary depending on your bank or payment provider.

7. Replacement Policy

Where applicable, we may offer a replacement instead of a refund if:

  • The product is damaged.
  • The product is defective.
  • The wrong product was delivered.

Replacement requests are subject to product availability.

If a replacement is unavailable, a refund may be issued.

8. Cancellation Before Shipment

Orders may be cancelled before dispatch by contacting our customer support.

If the order has not yet been shipped, a full refund will be processed.

Once an order has been dispatched, cancellation may no longer be possible, and the return process will apply instead.

9. Orders That Cannot Be Cancelled or Refunded

Refunds or cancellations may not be available if:

  • The product has been used.
  • The product is returned without original packaging.
  • The return request is made after the eligible return period.
  • The damage occurred after delivery due to misuse, improper storage, negligence, or accidental damage.
  • The product falls under the non-returnable categories listed in this policy.

10. Damaged or Incorrect Deliveries

If you receive:

  • A damaged package
  • A defective product
  • An incorrect product
  • Missing items

Please notify us within [24/48 Hours] of delivery.

To help us resolve the issue quickly, please provide:

  • Order ID
  • Photographs of the product
  • Images of the shipping box
  • Images of the shipping label
  • A short video (if requested)

Failure to report the issue within the specified timeframe may affect the eligibility of your claim.

11. Refund Exceptions

Refunds may be refused if:

  • The returned product does not match the original order.
  • Evidence of misuse or intentional damage is found.
  • Required proof of purchase is not provided.
  • The return does not comply with this policy.

Petlove.in reserves the right to make the final decision after inspecting the returned product.

12. Force Majeure

Petlove.in shall not be responsible for delays in processing returns or refunds caused by circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, courier disruptions, or other unforeseen events.

13. Contact Us

For any questions regarding returns or refunds, please contact us.

Business Name: Petlove.in

Business Name: Petlove.in

Company Name: petlove.in

Email: [support@petlove.in]

Phone: +91 9036597878

Customer Support Hours:
[Monday–Saturday | 9:00 AM–6:00 PM IST]

Thank you for shopping with Petlove.in.

We appreciate your trust and are committed to providing a transparent, fair, and hassle-free return and refund experience while ensuring the highest standards of quality for every product we offer.