Privacy Policy

At Petlove.in (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By accessing or using Petlove.in, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • PIN Code
  • Company Name (if applicable)
  • Order History

Payment Information

Payments are processed securely through our authorized payment gateway partners.

Petlove.in does not store your debit card, credit card, UPI PIN, CVV, net banking passwords, or other sensitive payment credentials.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Pages
  • Referring Website
  • Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Deliver products to your address
  • Provide customer support
  • Send order confirmations and shipping updates
  • Improve our website and customer experience
  • Respond to your inquiries
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal obligations
  • Send promotional offers, newsletters, or marketing communications (only where permitted or with your consent)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Keep you logged in
  • Improve website performance
  • Analyze visitor behavior
  • Personalize your shopping experience
  • Measure marketing campaign performance

You can manage or disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third parties necessary to operate our business, including:

  • Shipping and logistics partners
  • Payment gateway providers
  • Website hosting providers
  • Marketing and analytics service providers
  • Customer support platforms
  • Government or regulatory authorities when required by law

These partners are expected to protect your information and use it only for the services they provide.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Maintain business records
  • Meet legal, accounting, tax, and regulatory requirements
  • Resolve disputes and enforce our agreements

After the applicable retention period, information may be securely deleted or anonymized.

7. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information
  • Update or correct inaccurate information
  • Request deletion of your information
  • Withdraw consent where processing is based on consent
  • Opt out of marketing communications
  • Request information about how your data is processed

To exercise these rights, please contact us using the details provided below.

8. Third-Party Services

Our website may use or integrate third-party services, including but not limited to:

  • Payment Gateway/s
  • Shipping Partner/s
  • Analytics Providers
  • Email Marketing Platform/s
  • Customer Support Platform/s

These third-party providers have their own privacy policies governing how they collect and process data.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Petlove.in is intended for individuals who are legally capable of making purchases. We do not knowingly collect personal information from children without appropriate parental or guardian consent.

If you believe a child has provided personal information through our website, please contact us so we can take appropriate action.

11. Marketing Communications

If you subscribe to our newsletters or promotional updates, we may send you information regarding:

  • New product launches
  • Special offers
  • Discounts
  • Seasonal campaigns
  • Pet care tips
  • Company announcements

You may unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be posted on this page. Continued use of the website after such changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us.

Business Name: Petlove.in

Company Name: petlove.in

Email: [support@petlove.in]

Phone: +91 9036597878

Customer Support Hours:
[Monday–Saturday | 9:00 AM–6:00 PM IST]

Thank you for trusting Petlove.in.

Your privacy is important to us, and we are committed to protecting your personal information while providing you with a safe, secure, and enjoyable shopping experience.