Shipping Policy

At Petlove.in, we are committed to delivering your pet’s favorite products quickly, safely, and efficiently. Please read our shipping policy carefully to understand how we process and deliver your orders.

1. Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed after 2pm IST or on Sundays or public holidays will be processed on the next working day.
  • During festive seasons, promotional sales, or high-demand periods, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India through our trusted logistics partners.

If your location falls under a remote or non-serviceable area, our customer support team will contact you regarding available shipping options.

3. Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2 – 5 business days
  • Tier 2 & Tier 3 Cities: 3 – 7 business days
  • Remote Locations: 5 – 10 business days

Please note that delivery timelines are estimates and may vary due to weather conditions, courier delays, natural disasters, government restrictions, or other unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer Free Shipping on selected products or on orders above a specified cart value as part of ongoing promotions.
  • Any applicable shipping charges are non-refundable once the order has been dispatched.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Shipping confirmation via Email and/or SMS.
  • A tracking number with courier details.
  • You can use the tracking number to monitor your shipment status.

6. Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If the delivery cannot be completed due to:

  • Incorrect address,
  • Customer unavailability,
  • Incorrect contact information,
  • Refusal to accept delivery,

the package may be returned to us. Re-shipping charges, if applicable, will be borne by the customer.

7. Address Accuracy

Customers are requested to provide complete and accurate shipping information, including:

  • Full Name
  • Complete Address
  • Landmark (if applicable)
  • Valid Mobile Number
  • PIN Code

Petlove.in shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete address details provided by the customer.

8. Damaged or Tampered Packages

If you receive a package that appears:

  • Damaged,
  • Opened,
  • Tampered with,

please do not accept the package if possible. If accepted, kindly record clear photographs and contact our customer support within 24 hours of delivery so we can investigate the issue with our logistics partner.

9. Partial Shipments

In certain situations, your order may be shipped in multiple packages due to:

  • Product availability,
  • Warehouse locations,
  • Package size restrictions.

You will receive tracking details for each shipment separately.

10. Delays Beyond Our Control

While we strive to ensure timely deliveries, delays may occur due to circumstances beyond our control, including but not limited to:

  • Extreme weather conditions
  • Natural disasters
  • Government regulations
  • Public holidays
  • Transport disruptions
  • Courier operational issues

Petlove.in shall not be liable for delays arising from such circumstances.

11. International Shipping

Currently, Petlove.in ships only within India.

We may introduce international shipping in the future.

12. Customer Support

If you have any questions regarding shipping or your order, please contact our customer support team.

Business Name: Petlove.in

Company Name: petlove.in

Email: [support@petlove.in]

Phone: +91 9036597878

Customer Support Hours:
[Monday–Saturday | 9:00 AM–6:00 PM IST]

Our team will be happy to assist you during business hours.

Thank you for choosing Petlove.in.

We appreciate your trust and look forward to serving you and your beloved pets with a smooth and reliable shopping experience.